Frequently Asked Questions

Can my parcel box have rear-door access?

Yes, when fitting the draw to the base simply orientate the base for front or rear parcel retrieval. 

Is my parcel box weatherproof?

Yes, it has gutters to channel water away from entering inside the unit, and is weatherproof.

What happens if a parcel requires a signature?

It is fitted with a unique barcode which a courier can scan. This does not provide proof of delivery, but it does prove the courier has been there.

Can my parcel box cope with multiple deliveries?

Yes, it can continue to receive parcels until full.

What happens when my parcel box is full?

When full, it will automatically lock, so a courier cannot deliver more parcels.

Does the courier need a code to access my parcel box?

No, the courier simply accesses the parcel box by turning the handle and pulling out the drawer. There is minimum courier intervention required and it is courier agnostic.

Are previously delivered parcels hidden from view?

Yes, previously delivered parcels are concealed, so they are hidden from prying eyes.

Can I use my parcel box as a secure letterbox?

Yes, it is ideal as a very secure letterbox and can hold a great many letters when you are away. These letters are also concealed, so no one can tell you’re away.

How secure is my parcel box?

It has a three point locking system made with stainless steel levers. It is very secure.

Could my parcel become damaged when it is dropped into the parcel box?

It is fitted with a foam base to help absorb the impact when a parcel is delivered. 

Is my parcel box rustproof?

Yes, it is made of aluzinc which is powder coated with exterior grade paint to the highest standard. All fittings, such as hinges and locks, are also made of stainless steel. It comes with a five year, no quibble guarantee.

Are the items in my parcel box insured?

Most insurance companies insure items that are stored inside and treat them in the same way they would your garage contents.

How do I take care of my parcel box?

We suggest that you wipe it with a soapy sponge every so often to keep it looking clean. Because of the high quality and finish of the powder coating, you will find that it restores its shine very easily.

What are the RAL colours?

The RAL colours are as follows:

Charcoal – RAL 000 30 00

Shale Grey – RAL 7035

Can the door be hung from either the left or right-hand side?

Yes, the door can be hung from either the left or right-hand side.

Can I remove the drawer?

Yes. There is a security bar on the back of the drawer, held on by two wing nuts, and there are plastics barbs on the front of the rails, one on either side. Remove the wingnuts and release the barbs to remove the drawer.

Contact Details

Home Base Subiaco
55 Salvado Rd
Subiaco WA 6008

Phone – 0417911031