Frequently Asked Questions

Yes, when fitting the draw to the base simply orientate the base for front or rear parcel retrieval. 

Yes, it has gutters to channel water away from entering inside the unit, and is weatherproof.

It is fitted with a unique barcode which a courier can scan. This does not provide proof of delivery, but it does prove the courier has been there.

Yes, it can continue to receive parcels until full.

When full, it will automatically lock, so a courier cannot deliver more parcels.

No, the courier simply accesses the parcel box by turning the handle and pulling out the drawer. There is minimum courier intervention required and it is courier agnostic.

Yes, previously delivered parcels are concealed, so they are hidden from prying eyes.

Yes, it is ideal as a very secure letterbox and can hold a great many letters when you are away. These letters are also concealed, so no one can tell you’re away.

It has a three point locking system made with stainless steel levers. It is very secure.

It is fitted with a foam base to help absorb the impact when a parcel is delivered. 

Yes, it is made of aluzinc which is powder coated with exterior grade paint to the highest standard. All fittings, such as hinges and locks, are also made of stainless steel. It comes with a five year, no quibble guarantee.

Most insurance companies insure items that are stored inside and treat them in the same way they would your garage contents.

We suggest that you wipe it with a soapy sponge every so often to keep it looking clean. Because of the high quality and finish of the powder coating, you will find that it restores its shine very easily.

The RAL colours are as follows:

Charcoal – RAL 000 30 00

Shale Grey – RAL 7035

Yes, the door can be hung from either the left or right-hand side.

Yes. There is a security bar on the back of the drawer, held on by two wing nuts, and there are plastics barbs on the front of the rails, one on either side. Remove the wingnuts and release the barbs to remove the drawer.