Terms & Conditions

1. Who we are

My Parcel Box is operated by Comet Electronics (PTY) Ltd, ABN 52 117 354 408 — Karrinyup WA. In these terms, "we", "us" and "our" mean Comet Electronics (PTY) Ltd, and "you" means the person buying from us. The easiest way to reach us about anything in these terms is email: info@myparcelbox.au.

2. These terms

By placing an order on myparcelbox.au you agree to these terms. They apply together with the Australian Consumer Law (ACL). Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the ACL or any other law that cannot be excluded — if anything here is ever inconsistent with those rights, your statutory rights win.

3. Orders, prices and payment

All prices are in Australian dollars and include GST. An order is accepted when we confirm it by email. If a product is unavailable or a price or description on the site contains an obvious error, we may cancel the order before dispatch and refund you in full — we'll email you first. Payment is taken at checkout through our payment provider. Your card details go directly to them — we never see your card information, and we never store any of it.

4. Delivery

Delivery is free Australia-wide to most locations. Orders are dispatched within 2 business days. Actual delivery times vary depending on your location — generally, 7 business days or less covers delivery to metro areas. These are our best estimates, not guarantees.
For some remote or hard-to-reach locations, delivery may be to the nearest freight depot for collection rather than to your door. And where the cost of delivering to your address would be excessive, we reserve the right to quote a freight contribution instead of free delivery — we'll email you the quote before your order is dispatched, and if you'd rather not go ahead, we'll cancel the order and refund you in full.
Risk in the products passes to you on delivery to your address (or on collection from the depot); title passes when payment clears. Please check your order on arrival and email us straight away about any transit damage — photos help us fix it fast.
Outside Australia? We've shipped boxes as far as New Zealand and Singapore — delivery is arranged individually, so send us a message first. Free shipping and our voluntary warranty below apply to deliveries within Australia only; your local consumer laws are unaffected.

5. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These ACL rights apply automatically, cost you nothing to hold, sit alongside (not inside) our voluntary warranty in section 7, and are not limited by any time period stated in it. If a product fails to meet a consumer guarantee and, because of its size or weight, it cannot be returned without significant cost, we will arrange collection at our expense, as the ACL requires.

6. Change-of-mind returns

We want you to buy the right box — that's what the size guide, the display at Home Base and our email advice are for. If you simply change your mind, you can return a product within 30 days of delivery, provided it is unused, undamaged and in its original packaging. Return shipping for change-of-mind returns is at your cost, and the product remains your responsibility until it reaches us. Once we've received and checked it, we'll refund the full product price to your original payment method. Email info@myparcelbox.au to start a return — we'll confirm the return address and the best way to send it.
Change-of-mind returns are offered as a courtesy and are separate from — and never limit — your ACL rights in section 5.

7. Our 5-year warranty (voluntary warranty against defects)

In addition to your ACL rights, we warrant each product against defects in materials and workmanship for 5 years from delivery, for products delivered within Australia. Electronic components and accessories are warranted for 24 months from delivery. If a covered defect appears within the warranty period, we will repair the product or replace it (or the failed part).
How to claim. Email info@myparcelbox.au with your order details, photos of the issue and a short description — most claims can be assessed from photos, so don't ship anything until we've replied. Freight costs associated with a claim under this voluntary warranty are at your expense (except where the ACL applies — see section 5). This warranty doesn't cover removal or reinstallation costs.
What this warranty doesn't cover. Damage from misuse, accident or impact; installation contrary to our instructions; modification or repair by anyone we haven't authorised; and fair wear and tear, including gradual weathering of the finish.
Benefits under this warranty are in addition to other rights and remedies you have under law, including the Australian Consumer Law. This warranty is given by Comet Electronics (PTY) Ltd, ABN 52 117 354 408 — Karrinyup WA — email info@myparcelbox.au.

8. Liability

To the extent permitted by law, and except for your ACL rights (which are unaffected), our liability for any claim connected with a product is limited to the ACL remedies for that product — repair, replacement or refund — and we're not liable for indirect or consequential loss. Nothing in this section applies where the law says it can't.

9. The website

We keep the site as accurate as we can, but colours vary between screens and the real powder-coat, and we may improve specifications over time. If something on the site matters to your decision, ask us before you order — email is best, and a photo of your spot makes the advice better.

10. Privacy

We collect the personal information you give us (like your name, email and delivery address) to process orders and answer messages. Our Privacy Policy explains how we handle it.

11. Changes to these terms & governing law

We may update these terms from time to time; the version on this page when you order is the one that applies to your order. These terms are governed by the laws of Western Australia, and the courts of Western Australia have jurisdiction.

12. Questions

Anything unclear? Email info@myparcelbox.au and ask — that's what we're here for.